This Privacy Notice applies to the processing of personal information by 2631856 Alberta Inc. (“Le Techie,” “we,” “us,” or “our”), including on our website available at https://www.letechie.com (the “Site”), our cloud‑hosted customer communication and experience platform (the “Platform”), and any other online or offline offerings that link to or reference this Privacy Notice (collectively, the “Services”).
Our customers use the Platform and its AI‑powered features to interact with their end users (“End Users”). As part of these interactions, we may use AI agents to communicate with End Users and collect personal information from them. The personal information we may collect from End Users includes, but is not limited to, recordings and transcriptions of communications between End Users and our AI agents.
This Privacy Notice does not apply to personal information that we process solely on behalf of our customers under a written agreement (“Customer Information”). Customer Information is governed by our customers' own privacy notices or policies. Our processing of Customer Information is governed by our contracts with those customers, not this Privacy Notice.
Any questions or requests relating to Customer Information should be directed to the applicable customer.
We may update this Privacy Notice from time to time at our discretion. If we make changes, we will post the updated version on our Site and may also send additional notifications.
We collect personal information that you provide directly, personal information collected automatically when you use the Services, and personal information from third‑party sources.
We may collect personal information when you create or manage an account. This may include your name, email address, phone number, and any other information you store with your account.
If you are an End User interacting with one of our AI agents through your relationship with a Le Techie customer, we may collect any personal information you provide during that interaction. This may include your name, contact information, details about your inquiry, audio recordings, and transcriptions of your communications with the AI agent.
We may collect personal information related to purchases, including billing details. Payments are processed by third‑party payment processors; Le Techie does not store payment card numbers but may receive associated billing information.
We and our service providers may collect information you send to us, such as emails or messages through our chat tools.
If you participate in surveys, we may collect the personal information you provide.
We may collect personal information you submit through interactive features such as messaging tools, forums, blogs, or social media pages. Information shared publicly through these features is considered public.
We may collect personal information you provide when entering sweepstakes or contests. In some jurisdictions, we may be required to publicly disclose winner information.
We may collect personal information when we attend or host conferences, trade shows, or other events.
We may collect personal information from individuals or third parties to evaluate or pursue business opportunities.
If you apply for a job with Le Techie, we will collect the personal information you provide, such as your contact details and résumé.
We may collect information about your device, such as IP address, browser type, unique identifiers, ISP, and approximate or precise location (depending on your settings).
We may collect information about how you use the Services, including pages visited, content interactions, search activity, click behavior, and session duration.
We and third parties may use cookies, pixel tags, and similar technologies (“Technologies”) to collect personal information automatically.
See “Your Privacy Choices” for information on managing these Technologies.
We may collect personal information from third‑party sources.
For example:
We use personal information for a variety of business purposes, including providing and improving the Services, developing new offerings, operating our business, and delivering marketing communications.
We use personal information to:
We use personal information to:
We use personal information to:
We may use personal information to provide marketing communications and content, as permitted by law.
However, when interacting with End Users on behalf of our customers, we do not use End User personal information for Le Techie's own marketing purposes.
We may use personal information for other purposes disclosed at the time of collection or with your consent.
We disclose personal information to third parties for a variety of business purposes, including to provide the Services, to protect us or others, or in connection with major business transactions such as mergers, sales, or asset transfers, as described below.
We may disclose any of the personal information we collect to the categories of third parties described below.
We may disclose personal information to third‑party service providers that assist us in providing the Services. This may include, but is not limited to, service providers offering hosting, customer support, analytics, marketing services, IT support, large language models and artificial intelligence platforms, and related services. Personal information and chat communications may also be disclosed to service providers that help deliver our chat features.
The Services may link to or allow you—or our customers—to interface, interact, disclose information to, direct us to disclose information to, access, and/or use third‑party websites, applications, services, products, and technologies (each a “Third‑Party Service”).
Any personal information disclosed to a Third‑Party Service will be subject to that Third‑Party Service's privacy policy. We are not responsible for the processing of personal information by Third‑Party Services.
If you are an End User interacting with our AI agent on behalf of a Le Techie customer, we may disclose the personal information collected during that interaction to the Le Techie customer with whom you have a relationship.
Any personal information provided to the Le Techie customer may also be subject to that customer's privacy policy. We are not responsible for a customer's processing of your personal information.
We may disclose your personal information to business partners to provide you with a product or service you have requested. We may also disclose personal information to business partners with whom we jointly offer products or services.
Once your personal information is disclosed to a business partner, it will be subject to that partner's privacy policy. We are not responsible for the processing of personal information by our business partners.
If you use our Services as an employee, contractor, or other authorized user of a Le Techie customer, that customer may access information associated with your use of the Services, including usage data and the contents of communications and files associated with your account.
Your personal information may also be subject to that customer's privacy policy. We are not responsible for the customer's processing of your personal information.
We may disclose your personal information to our corporate affiliates.
When you visit the Site, we may disclose personal information to third‑party advertising partners that may set Technologies or other tracking tools to collect information about your device and activities (e.g., IP address, cookie identifiers, pages visited, location, time of day).
These partners may use this information (and similar information collected from other services) to deliver personalized advertisements across their networks. This practice is commonly known as interest‑based, personalized, or targeted advertising.
We may access, preserve, and disclose any information we store about you to external parties if we, in good faith, believe such action is required or appropriate to:
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale or purchase of assets, transition of service to another provider, or similar corporate transaction, your personal information may be disclosed, sold, or transferred as part of that transaction.
Your privacy choices regarding your personal information are described below.
If you receive an unwanted email from us, you may use the unsubscribe link at the bottom of the email to opt out of future communications.
You will continue to receive transactional emails. We may also send non‑promotional communications related to the Services or updates to this Privacy Notice, which you cannot opt out of.
If you receive an unwanted text message from us, you may opt out by following the instructions in the message or by contacting us as described in “Contact Us.”
Do Not Track (“DNT”) is a browser setting that expresses a privacy preference. We do not respond to or honor DNT signals or similar mechanisms.
You may restrict or remove cookies and similar Technologies through your browser or device settings. However, doing so may affect the functionality of the Services.
The online advertising industry also provides opt‑out mechanisms for targeted advertising. Please note that you must opt out separately on each browser and device.
All personal information processed by us may be transferred to, processed in, and stored in countries outside your place of residence, including the United States or other jurisdictions with different data protection laws.
We may retain personal information for as long as we determine necessary for our business purposes, including but not limited to:
The Services are not directed to children under 16, and we do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided personal information in violation of applicable law, please contact us as described in “Contact Us.”
The Services may contain links to third‑party websites or applications, and third‑party websites or applications may link to our Services.
These third‑party services are not controlled by us. We encourage users to review the privacy policies of any third‑party service they interact with. We do not endorse, screen, or approve—and are not responsible for—the privacy practices or content of such third‑party services. Providing personal information to third‑party websites or applications is at your own risk.
If you have any questions about our privacy practices or this Privacy Notice, or if you wish to exercise your rights, please contact us at: info@letechie.com